PRIVACY POLICY

Last Updated: June 2026

Solo Cleaners Success Academy is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains what personal information we collect, how we use it, how we store it, and your rights under UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Solo Cleaners Success Academy is the data controller responsible for the personal information collected through this website.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Solo Cleaners Success Academy
Email: helen@solocleaners.co.uk

What Information We Collect

When you complete a contact form on our website, we may collect:

First Name
Last Name
Email Address
Telephone Number
Company Name
Any information you choose to include in your message

We may also collect information if you contact us directly by email or through our social media channels.

In addition, certain technical information may be collected automatically through cookies and website analytics, such as your IP address, browser type, and pages visited.

How We Use Your Information

We use your information to:

Respond to your enquiries
Provide information about our services, programmes, coaching, and training
Communicate with you regarding services you have requested
Manage client relationships
Improve our website and services
Maintain business records

We will only use your personal information where we have a lawful basis to do so.

Our Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Legitimate Interests

To respond to enquiries, provide information about our services, and manage communications with prospective and existing clients.

Contract

Where processing is necessary to provide services you have requested or to take steps before entering into a contract with you.

Consent

Where you have specifically agreed to receive marketing communications or other optional communications from us.

You may withdraw your consent at any time.

Marketing Communications

We will not add you to a marketing mailing list without your consent.

If you choose to subscribe to marketing communications, you may unsubscribe at any time by following the unsubscribe link provided in our emails or by contacting us directly.

How We Store Your Information

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

Your information may be stored securely within our email systems, website platforms, customer management systems, and other business software used to operate Solo Cleaners Success Academy.

Data Retention

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected.

Enquiry information is typically retained for up to 24 months following our last communication unless there is a legitimate business, legal, or regulatory reason to retain it for longer.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers who help us operate our business, such as:

Website hosting providers
Email service providers
Customer relationship management systems
Payment processing providers
Analytics providers

These providers are only permitted to process your information as necessary to provide their services and must keep your information secure.

We may also disclose information where required by law.

International Transfers

Some of our third-party service providers may store or process personal information outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with UK GDPR requirements.

Our website may use cookies and similar technologies to improve website functionality, analyse website traffic, and enhance user experience.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

For more information, please refer to our Cookie Policy.

Your Rights

Under UK data protection law, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request erasure of your personal information in certain circumstances
Restrict the processing of your personal information in certain circumstances
Object to the processing of your personal information
Request transfer of your personal information where applicable
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

Complaints

If you have concerns about how we handle your personal information, we would appreciate the opportunity to address them first.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office (ICO)
Website: https://ico.org.uk

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

Any updates will be published on this page and will take effect immediately upon publication.

CONTACT

helen@solocleaners.co.uk